Privacy Policy

Content Creator Awards (Pty) Ltd (registration number 2022/408020/07) is the responsible party for the personal information processed through this website.

For any privacy queries, requests, or complaints, contact us at info@contentcreatorawards.co.za.

Depending on how you use the site, we may collect the following:

• Account details: name, email address, phone number, city, province
• Profile details: creator name, biography, content genre, primary platform, profile headshot image
• Social handles and links: handles and public URLs for TikTok, Instagram, YouTube, Facebook, X, LinkedIn, podcasts, blogs, and other platforms you choose to share
• Entry data: your submitted content, motivation text, content links, metrics and growth data, supporting attachments
• Authentication data: a one-time password (OTP) sent to your email address to verify sign-in
• Voting data: when public voting is available, we log your vote and a reference to your authenticated session
• Technical data: IP address, browser and device information, and basic analytics collected by our hosting provider

• Directly from you when you register, submit an entry, update your profile, upload files, or contact us
• Automatically through your use of the website (for example, through analytics and logs)
• From third parties where you have chosen to share information with us (for example, if you paste a public social media URL into your entry)

We use your personal information for the following purposes:

• To administer your entry and account
• To verify eligibility and identity
• To enable judges to review and score entries
• To communicate with you about your entry, shortlist status, and the ceremony
• To publish shortlisted and winning entries on our website and social media
• To send you marketing updates about the awards (with the ability to opt out)
• To process prizes and coordinate delivery
• To maintain the security and integrity of the website
• To comply with our legal obligations

We process your personal information on one or more of the following lawful bases:

• Consent: where you have given us explicit consent (for example, when you submit an entry or opt in to marketing)
• Performance of a contract: where processing is necessary to deliver the competition services you have signed up for
• Legitimate interest: where processing is necessary for our legitimate business interests, such as preventing fraud, securing our systems, and improving the service
• Legal obligation: where we are required to process your data by law

We only share your personal information with parties who need it to help us run the competition or operate the website:

• Judges: independent third-party judges review the entries assigned to them, subject to confidentiality obligations
• Event partners and sponsors: limited information may be shared with partners involved in running the ceremony and delivering prizes
• Service providers: our infrastructure relies on carefully chosen third-party providers, including Supabase (database and storage hosting in the European Union), Resend (transactional email delivery), and Vercel (website hosting and analytics)
• Legal and regulatory authorities: where required by law, court order, or to protect our rights

We do not sell your personal information to third parties for their own marketing purposes.

Some of our service providers are located outside South Africa (Supabase in the European Union, Resend and Vercel in the United States). Where your data is transferred outside South Africa, we rely on providers that apply equivalent data protection standards, contractual safeguards, or other legally recognised transfer mechanisms.

We keep your personal information only for as long as it is needed for the purposes set out in this Privacy Policy:

• Entry data: retained for at least three years after the relevant awards ceremony for archival, audit, and verification purposes
• Account data: retained until you delete your account or request deletion
• Marketing data: retained until you opt out or request deletion
• Authentication and technical logs: retained for a short period in line with industry security best practice

Under POPIA, you have the right to:

• Access: request a copy of the personal information we hold about you
• Correction: request that we correct inaccurate or outdated information
• Deletion: request that we delete your personal information, subject to our legal obligations
• Object: object to processing of your information for direct marketing or based on legitimate interest
• Withdraw consent: where processing is based on consent, withdraw that consent at any time
• Complain: lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at info@contentcreatorawards.co.za. We will respond within a reasonable period.

We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, and destruction. These include encrypted connections, access controls, and regular software updates. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We use a minimal set of cookies and tracking technologies to run the website and understand how it is used. We currently rely on first-party analytics from our hosting provider (Vercel) and do not use third-party advertising trackers. Most browsers allow you to control cookies through their settings.

The competition is intended for entrants aged 18 and older. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates when it was last revised. Material changes will be communicated via the website or directly to users where appropriate.

For any questions about this Privacy Policy or how we handle your personal information, contact us at info@contentcreatorawards.co.za.